Support & FAQ

You need to install two apps:

1. iPhone App: Download "Proximity Lock" from the iOS App Store
2. Mac App: Download "Proximity Lock" from the Mac App Store

Both apps are required for the Bluetooth pairing to work.

1. Open the Mac app — it will display a QR code
2. Open the iPhone app and tap "Scan QR Code"
3. Point your iPhone camera at the Mac's QR code
4. Done! Your devices are now paired via Bluetooth

The entire process takes less than 30 seconds. No account or cloud setup required.

• iPhone: iOS 15.0 or later with Bluetooth 5.0+
• Mac: macOS 13.0 (Ventura) or later with Bluetooth support
• Bluetooth: Must be enabled on both devices

Try these steps:

1. Check Bluetooth: Ensure Bluetooth is ON on both devices
2. Check Distance Threshold: Adjust the lock distance in the Mac app settings
3. Typing Protection: The app won't lock while you're actively typing. This is by design.
4. Restart Bluetooth: Toggle Bluetooth off and on again on both devices
5. Re-pair: Forget the device and scan the QR code again

Bluetooth signals can fluctuate due to obstacles or interference. Try:

• Increase the lock distance threshold to give more buffer
• Move closer to your Mac when possible
• The Smart Signal Filter should handle brief drops — if issues persist, try re-pairing your devices

No. Proximity Lock uses Bluetooth Low Energy (BLE), which is specifically designed for minimal power consumption. The impact on your battery is negligible — typically less than 1% per day.

You can activate Café Mode from either device:

• iPhone: Open the app and toggle Café Mode on the main dashboard
• Mac: Click the menu bar icon and select "Enable Café Mode"

Once activated, the alarm will trigger if someone unplugs the charger, closes the lid, or wakes the screen.

The alarm can be dismissed from your iPhone. When the alarm triggers, you'll receive an instant notification on your iPhone with a button to stop it. You can also unlock your Mac to dismiss.

You get 3 days of full access to all features — no credit card required. After the trial ends, you can purchase a one-time license to continue using premium features.

All purchases are made through the Apple App Store. For refunds, please contact Apple directly through their Report a Problem page.