Support & FAQ

Everything you need to get started and troubleshoot

Getting Started

You need to install two apps:

  1. iPhone App: Download "Proximity Lock: Smart AutoLock" from the iOS App Store
  2. Mac App: Download "Proximity Lock: Smart AutoLock" from the Mac App Store

Both apps are required for the Bluetooth pairing to work.

  1. Open the Mac app — it will display a QR code
  2. Open the iPhone app and tap "Scan QR Code"
  3. Point your iPhone camera at the Mac's QR code
  4. Done! Your devices are now paired via Bluetooth

The entire process takes less than 30 seconds. No account or cloud setup required.

  • iPhone: iOS 15.0 or later with Bluetooth 5.0+
  • Mac: macOS 13.0 (Ventura) or later with Bluetooth support
  • Bluetooth: Must be enabled on both devices

Connectivity & Auto-Lock

Try these steps:

  1. Check Bluetooth: Ensure Bluetooth is ON on both devices
  2. Check Distance Threshold: Adjust the lock distance in the Mac app settings
  3. Typing Protection: The app won't lock while you're actively typing. This is by design.
  4. Restart Bluetooth: Toggle Bluetooth off and on again on both devices
  5. Re-pair: Forget the device and scan the QR code again

Bluetooth signals can fluctuate due to obstacles or interference. Try:

  • Increase the lock distance threshold to give more buffer
  • Move closer to your Mac when possible
  • The Smart Signal Filter should handle brief drops — if issues persist, try re-pairing your devices

No. Proximity Lock: Smart AutoLock uses Bluetooth Low Energy (BLE), which is specifically designed for minimal power consumption. The impact on your battery is negligible — typically less than 1% per day.

Café Mode

Toggle Café Mode ON from the iPhone app or the Mac menu bar before stepping away from your Mac in a public space.

The alarm will arm automatically after a 5-second countdown.

The alarm triggers on three events:

  • Charger Unplugged: Someone removes the MagSafe / USB-C power cable
  • Lid Closed: Someone closes the laptop display
  • Screen Tampered: Someone wakes or touches the Mac

Troubleshooting

Check the following:

  1. Make sure Bluetooth is ON on both iPhone and Mac
  2. Verify the iPhone app is running (foreground or background)
  3. Check that the RSSI threshold in Settings isn't set too far
  4. Ensure macOS Accessibility permissions are granted

Try these steps:

  1. Toggle Bluetooth OFF and back ON on both devices
  2. Restart the iPhone app
  3. Make sure "Background App Refresh" is enabled for the app in iOS Settings
  4. Remove and re-pair the devices via QR code
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